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IDEXX Terms and Conditions

North America

The following One IDEXX Master Terms apply to all IDEXX products and services in North America. The One IDEXX Master Terms include General Terms, Software General Terms, and Offering Specific Terms.
 

One IDEXX Master Terms (English)

General Terms

Software Offering General Terms

Offering Specific Terms

 

Conditions générales One IDEXX (Quebec French)

Europe, Middle East and Africa

The following general terms apply to product sales and software licenses to customers located in Europe, the Middle East and Africa.

The following terms apply to reference laboratory services provided by IDEXX European reference laboratories.

 

The following terms apply to the license and use of certain practice management software (Animana, SmartFlow) to customers located in Europe.

The following terms apply to the provision of reference laboratory services by IDEXX South Africa reference laboratories.

Australia and New Zealand

The following terms apply to products sales, software licenses and the provision of reference laboratory services by IDEXX to customers in Australia and New Zealand.
 
The following additional terms apply to the provision of reference laboratory services by IDEXX Australia/New Zealand reference laboratories.

South America

Asia Pacific

The following terms apply to sales of products and licenses of software by IDEXX to customers located in Asia Pacific (excluding Australia and New Zealand).
The following terms apply to the provision of reference laboratory services by IDEXX Japan reference laboratories.

The following terms apply to the provision of reference laboratory services by IDEXX Korea reference laboratories.

Terms for Specific IDEXX Offerings – applicable outside of North America


The following IDEXX offerings are subject to the below terms for our customers globally, except for customers in North America where such offerings are subject to the One IDEXX Master Terms above.
ezyVet and Vet Radar (outside North America)

VetConnect PLUS (outside North America)

SmartService (outside North America)

rVetLink (outside North America)

SmartFlow (outside North America and Europe)

Data Processing Agreement


To the extent applicable under the Local Data Protection Laws identified below, IDEXX acts as a Processor of Personal Data for our service identified in the DPA Schedules below. Our processing activities are described in and subject to the IDEXX Customer Data Processing Agreement.

DPA Schedules – Covering following IDEXX services: Animana, ezyVet, VetRadar, SmartFlow, VetConnect PLUS, SmartService


Accord sur le traitement des données et document connexes (French)

Datenverarbeitungsvertrag und zugehöriges Dokumente (German)

Overeenkomst gegevensverwerking en gerelateerde documenten (Dutch)

Smlouva o zpracování údajů a související dokumenty (Czech)

Umowa o przetwarzaniu danych i powiązane dokumenty (Polish)

Acuerdo de Procesamiento de Datos y documentos relacionados (Spanish)

Contrato de Processamento de dados e documentos conexos (Portuguese)

Accordo sul trattamento dei dati e documento correlato (Italian)

データ処理契約および関連文書 (Japanese)

 


xChek

The below terms apply globally to our xChek Vet and xChek Lab software offerings in connection with our Livestock Diagnostics business.