Cutting through the noise (5 tips for good customer service)

We know; you're most at home behind the scenes - whether it's in the operating room, or perhaps monitoring patients. It's not something to be ashamed of as most veterinary professionals are more comfortable with pets than with people - it's what you've trained to do. But let's be honest - we are in a sector that also revolves around people - pet owners. We must ensure that customer service remains high, as this immediately benefits the care of the pet, and in this modern-day, good experiences mean good business. Because we know it's not easy, here are our five tips to help you maintain customer service.

A guide to choosing a veterinary practice management system

  A practice management system (PMS) is a significant investment for any veterinary clinic or hospital, so it’s essential to think it through and explore options before you commit to a specific vendor. Choosing veterinary software…

A new breed of veterinary software

Question... Think back on the last week at work: where did you spend most of your time? Hopefully you were mostly giving vaccinations, writing prescriptions, and making sure your customers know how to give Fluffy her NSAIDs. But if…

London Vet Show 2019

At this years London Vet Show we have two big additions to IDEXX Animana to show you, we also have some exciting developments from our consultancy team. We’ll be revealing more in the run-up to the event via this page, and our newsletter. If you really can’t wait until then, why not call your Animana representative or send us a message using the contact form below.

Is the grass really greener?

With the holiday period ending soon, it’s a good opportunity to look forward to the next few months. You may even be wondering “Is the grass greener on the other side?”, wondering how business is at a neighbouring practice – do they have more customers, is their workload lower, do they have a higher turnover? Once you start thinking it can be difficult to let go.
Finding New Opportunities

Theme up for new opportunities

Veterinary companies often put a lot of time, energy, and money into developing and maintaining large national campaigns, and because the theme gets a lot of national attention, it will also create awareness among your customers. So it can be quite smart to "hitch a ride" on the back of the awareness which others are creating.

A fresh mind! See your practice from a different point of view.

There's no such thing as a small change. Sure, creating a user in Animana is easy, but what about everything else associated with a new employee at your practice? They need to learn their way around your practice, and be trained - which impacts other staff involved in their training, which in turn impacts practice productivity - and ultimately - patient care.
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Join IDEXX Animana at VetCon Ireland 2019

VetCon 2019 Cork, Ireland 16th & 17th May 2019 Stand 4 http://www.vetcon.ie   Join us as this year's VetCon Congress in Cork, Ireland, come by booth 4 to learn more about IDEXX Animana's practice management software, IDEXX…

Why change is so difficult, and five tips to make it less painful

There's no such thing as a small change. Sure, creating a user in Animana is easy, but what about everything else associated with a new employee at your practice? They need to learn their way around your practice, and be trained - which impacts other staff involved in their training, which in turn impacts practice productivity - and ultimately - patient care.