Looking back on our 2023

The turn of the year is always a good time to look back on the past year, so here are our favourite Animana moments of 2023. We gave the patient file a makeover One of the biggest changes to Animana in 2023 was the redesign of the patient…

How communication skills make your job easier

Communication with pet owners can be challenging. Conversations don't always go as planned, and sometimes we may not be prepared for all the questions or even the behaviour of the owner. In some cases, the owner's conduct may be considered transgressive, and, understandably, such experiences can be overwhelming.
Music conductor

The perfect symphony: Personalise your experience in IDEXX Animana

Imagine a veterinary practice where you are the conductor, skilfully directing the daily flow of consultations, surgeries, and administrative tasks. Sounds like music to your ears, right? What if you could customise your software to make it feel as if it was designed exclusively for you?

“Yesterday you said tomorrow”

If you've ever put something off until tomorrow, you know how easily "tomorrow" can turn into "yesterday". Everyone procrastinates sometimes, often with tasks that you find difficult or discouraging. A while ago we came across a message on LinkedIn that read “Yesterday you said tomorrow”. The text stuck with us.

Animana help hub – new features for Q2 2023

Last year we launched the Animana help hub, where you can quickly find answers to questions, gain background information, request add-ons and integrations, and make account changes or upgrades. Since then, the help hub has been continuously…

One year of the Animana help hub

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It's been a year since the launch of the Animana help hub, and at Animana, we are extremely proud of its growth and impact over the past year. In this article, we look at how the help hub has helped veterinarians, veterinary nurses, and practice…

Making a mistake – 5 psychological effects for branding and practice marketing

We've all done it; spent a few hours hand-crafting a newsletter, or perhaps a brochure, letter or email. We scan it through, maybe do a test or send it to a colleague, and then click send. A few minutes go by, and then you get that sinking feeling realising you made a mistake, and can't do anything about it. This happened to us recently after sending our Dutch newsletter out, with an old title.