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How we’re making Animana better for you – December 2020 update

The year might have come to an end, but our work continues. We want to thank you for the opportunities you gave us to contact you for feedback on new features. We hope to continue to count with your support and your input in 2021.
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‘Roller coaster 2020’ – Why this was your year!

From the moment you join the queue, you are full of expectations. You've already had a good look at the roller coaster, and you have a good idea of how the ride will go... You probably thought precisely the same about the New Year in December 2019 - good intentions, all the plans, and goals set. But even before the 'waiting' was well and truly over, the 2020 'ride' started.
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How we’re making Animana better for you – November 2020 update

The most important part of building features is understanding what the user is trying to achieve. For that, the Product Management team reaches out to users in a variety of ways. User input, whether via a conference call or filling in a questionnaire, is incredibly valuable to the success of what we are trying to build. Research is a key area we're always looking for help with, so if you see a survey pop-up in Animana - and can spare a few minutes - help us enhance Animana by giving your input.

Our tips to work smarter, and reduce stress

According to Eurostat, the average UK employee works 42.5 hours a week, one of the highest in Europe. If you're like most veterinarians, you're probably clocking well over this figure, and with that comes stress - the feeling of being 'busy' can cause stress leading to burnout. So below are our tips to improve stress levels in the practice.
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How we’re making Animana better for you – October 2020 update

Making changes to software takes time, some more than others. Complex features often require months of development before they are ready to see the light of day. To ensure you don’t have to wait a long time for new functionality in Animana, we tend to work on small improvements at the same time as larger new features. This allows us to provide you with incremental enhancements regularly.
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How we’re making Animana better for you – September 2020 update

Have you ever wondered how Animana features get from the drawing table to your practice? How features are prioritised, or what’s coming in future releases? We want to share some insights on the process we go through when developing Animana. Did you know for example, that as we’re launching a new version, the development team is already knee-deep coding features for the next version?
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Practice Marketing: ROI, ATF and KPI

Marketing is an essential part of your business. These days, it's easily accessible, quick, and often free - for example, by sharing stories on social media, your customers are reminded of your services. However, given the work required - does it yield anything? We take a look at ways to measure effectiveness.
Never waste a good crisis…
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Never waste a good crisis…

Around mid-February it became clear that this was going to be a completely different year. In March, the 'crisis' started, and all plans went overboard as the country went into lockdown.
Communicating during a crisis
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Communicating during a crisis

How do you ensure that you inform your customers in the most effective way possible? Below are some examples of how you can quickly and easily communicate with pet owners.
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Discover how our software can help you during COVID-19

We know that working in a veterinary practice can be challenging at the moment. The work continues, your clients need help, and you want to provide your highest quality of care. As an IDEXX Veterinary Software & Services customer, we are happy to help and support you in these difficult times...