How you have inspired us in two significant ways

In July 2019, you might have seen a message asking to help us out with our Learning & Knowledge Survey. Through the survey we aimed to understand what, when, and how you want to learn. We received many responses, and we would like to…

2020 - A Decade for Millennials

Should this be the year you make some significant changes to your practice? You're probably wondering "Why?" or "How?" - easy; your customer base is going to change! This year you'll start to see more 'millennials' or 'generation Y' (people born between 1981 and 2000) come to your practice for the first time as pet owners.

2019 - The year in review

A year has highs and lows, some days are extraordinary and some are just unremarkable, but at the end of a year, it’s good to look back at the year’s accomplishments. At Animana, we did this too - and asked our team what things they thought were extraordinary. From our Developers to Sales, and from Support to Product Management (and everything in between) this is what they told us...

The best experience is the new standard

Are you a veterinary nurse, receptionist, accountant, cleaner, intern or the veterinarian in a veterinary practice? For the pet owner, 'The Veterinarian' is more than a single profession - it stands for the whole experience - a brand.

Thank you for visiting us

We look back with great pleasure on two fantastic days of the London Vet Show where we have been able to meet many regular customers, as well as make some new friends. It's really great to hear so much amazing feedback and we are eternally grateful to be in a position to make a difference in the veterinary world, no matter how big or small it may be.

Cutting through the noise (5 tips for good customer service)

We know; you're most at home behind the scenes - whether it's in the operating room, or perhaps monitoring patients. It's not something to be ashamed of as most veterinary professionals are more comfortable with pets than with people - it's what you've trained to do. But let's be honest - we are in a sector that also revolves around people - pet owners. We must ensure that customer service remains high, as this immediately benefits the care of the pet, and in this modern-day, good experiences mean good business. Because we know it's not easy, here are our five tips to help you maintain customer service.

A guide to choosing a veterinary practice management system

  A practice management system (PMS) is a significant investment for any veterinary clinic or hospital, so it’s essential to think it through and explore options before you commit to a specific vendor. Choosing veterinary software…

A new breed of veterinary software

Question... Think back on the last week at work: where did you spend most of your time? Hopefully you were mostly giving vaccinations, writing prescriptions, and making sure your customers know how to give Fluffy her NSAIDs. But if…

London Vet Show 2019

At this years London Vet Show we have two big additions to IDEXX Animana to show you, we also have some exciting developments from our consultancy team. We’ll be revealing more in the run-up to the event via this page, and our newsletter. If you really can’t wait until then, why not call your Animana representative or send us a message using the contact form below.

Is the grass really greener?

With the holiday period ending soon, it’s a good opportunity to look forward to the next few months. You may even be wondering “Is the grass greener on the other side?”, wondering how business is at a neighbouring practice – do they have more customers, is their workload lower, do they have a higher turnover? Once you start thinking it can be difficult to let go.