What do you consider to be the most valuable aspect of your experience with Animana?
The system provides us with the flexibility we need and we are looking forward to moving to IDEXX labs and having our lab results fully integrated into the system which will save us no end of time. We like the modern interface and being cloud-based, we can access it externally, from home for example and we never have to worry about backing up.
What made you decide to switch to Animana?
We weren’t happy with our old practice management system as it was too rigid and after researching some of the alternatives, we decided on Animana as it best matched our needs.
How was your transition from your previous PMS to Animana?
The implementation team were great and got us up and running on day one, even though we had a complete change of equipment. The support hasn’t stopped there either; issues are resolved or escalated when necessary and they are currently identifying areas of training that will improve our use of the system.