New Features

IDEXX Animana are pleased to announce version 3.5.

This version includes several new features which are detailed below and in the associated links. We strongly recommend you to read these release notes carefully in order to stay up to date with the changes made. For more information, please feel free to contact your local support team at


Insurance eClaims and manual claims now available for all users
Following a successful pilot of our Insurance claims functionality, we are now making this available to all users. This now enables the sending of insurance claims electronically (eClaims) through to participating insurance companies or the creation of a PDF version of an insurance claim to send manually to any insurance company or provide to your client. This supports either a direct claim that will be paid to the vet directly or a claim that will be paid to the pet owner after he has paid the invoice at your clinic. Please take a look at these articles to learn more.

In order to send claims directly to the insurance company from Animana (an eClaim), you will need to have an account with VetEnvoy ( The Animana Customer Support Team will be notified via email of newly created VetEnvoy accounts and we will activate the functionality for you upon this notification. If you already have a VetEnvoy account please notify support and ask your previous practice management software to relinquish your VetEnvoy credentials to Animana (you can also make a new VetEnvoy account instead). Ultimately, once Animana Support has added your VetEnvoy credentials into Animana, the functionality will be available for you. If you only want to use manual claims, which enables you to fill in the claim form in Animana and print it afterwards, please send an email to to have that functionality activated. To familiarise yourself with the new feature please read the associated knowledge base articles mentioned above.


Performance enhancements to Financial updates.
When updating historical financial information (e.g. Financial> Balance, Balance sheet, Balance sheet Monthly and Profit and Loss Account), job updates will take much less time thanks to some technical improvements.