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How we’re making Animana better for you – October 2020 update

Making changes to software takes time, some more than others. Complex features often require months of development before they are ready to see the light of day. To ensure you don’t have to wait a long time for new functionality in Animana, we tend to work on small improvements at the same time as larger new features. This allows us to provide you with incremental enhancements regularly.
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Animana Release Highlights: Version 4.19

Improved: Credit Page - It’s now quicker and easier to create a credit invoice. New: Full invoices now available in the Client Portal - Following the addition of invoice status in the Client Portal, we have now added the ability for invoices to be viewed or downloaded as a PDF. New: Product Quantity Limit - We’ve added validation to the product quantity field in the patient file. New: Application Programming Interface (API) capabilities - We have added more data points to our API, please consult our API documentation for more info!
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How we’re making Animana better for you – September 2020 update

Have you ever wondered how Animana features get from the drawing table to your practice? How features are prioritised, or what’s coming in future releases? We want to share some insights on the process we go through when developing Animana. Did you know for example, that as we’re launching a new version, the development team is already knee-deep coding features for the next version?
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Animana Release Highlights: Version 4.18

New: Invoices now available in the Client Portal - If your practice provides access to your livestock customers via the Client Portal, you'll be pleased to know that portal users can now see invoices directly in their portal providing a better overview of invoice status.
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September 2020 Temporary Changes to VAT Rates in Ireland

IMPROVED: Client Portal layout and functionality - The client portal has been overhauled - with an improved design with more intuitive navigation. NEW: IDEXX Bile acids test now available - We have added the Bile acids test to the IVLS test menus for the Catalyst Dx and Catalyst One analysers.
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Practice Marketing: ROI, ATF and KPI

Marketing is an essential part of your business. These days, it's easily accessible, quick, and often free - for example, by sharing stories on social media, your customers are reminded of your services. However, given the work required - does it yield anything? We take a look at ways to measure effectiveness.
Never waste a good crisis…
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Never waste a good crisis…

Around mid-February it became clear that this was going to be a completely different year. In March, the 'crisis' started, and all plans went overboard as the country went into lockdown.
Communicating during a crisis
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Communicating during a crisis

How do you ensure that you inform your customers in the most effective way possible? Below are some examples of how you can quickly and easily communicate with pet owners.
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Discover how our software can help you during COVID-19

We know that working in a veterinary practice can be challenging at the moment. The work continues, your clients need help, and you want to provide your highest quality of care. As an IDEXX Veterinary Software & Services customer, we are happy to help and support you in these difficult times...
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Believe in data, not opinions

Do you make decisions based on feelings or information? Typically our instinct is to follow our emotions, but the question is whether this is the best thing to do. After all, you always want to avoid the feeling of “what if” afterwards. As…